Richmond Lock Surgery

Richmond Lock Surgery 2015-07-28 Person 3 5 0

I find my experiences at Richmond Lock Surgery incredibly varied. I've met with absolutely excellent doctors who listen, ask the right questions, offer multiple options for treatment and encourage follow-up if the situation applies. On the other hand, I've had absolutely dreadful and totally unhelpful doctors as well - complete misdiagnoses over several visits, cold and short, offering no helpful suggestions or information. On my most recent visit with my young daughter with chicken pox, the doctor seemed displeased by our mere presence. She offered zero recommendations for products that could help her symptoms, had to check her computer for the recommended "quarantine" time (then contradicted herself), and told me that another issue my daughter was having was unrelated to the pox - turns out it was completely related, won't give you the details but it was a very simple connection. It's so unfortunate that some doctors are so good here and that some are so appallingly bad. I will say that the staff has always been efficient and helpful in my experience.

Richmond Lock Surgery 2015-04-08 Person 5 5 0

When I phoned for an appointment on the day after the Easter Bank Holiday I was offered several choices unfortunately I had another commitment so could not accept, however I got a cancellation the next day that suited me.

Richmond Lock Surgery 2015-03-30 Person 1 5 0

Doctors great but the support staff (reception) couldn't organise an event in a brewery. They don't communicate with each other or the patients. They told assured me something was ready for collection, I arranged to come in, it wasn't there so they blamed the nurse for lying to them about it! They issue items without any instructions and then ask you 'did you not read the instructions?'! They don't even know when they have initiated something and ask you who began it. Hopeless. Hope it improves soon.

Richmond Lock Surgery 2014-12-16 Person 5 5 0

A wonderful practice and surgery - very welcoming with helpful, friendly and efficient staff and thorough, kind and knowledgeable doctors.

Richmond Lock Surgery 2014-12-15 Person 5 5 0

I was extremely well treated by locum doctor, Dr Hunter, who even booked me in for a follow-on appointment for the next working day. I thought the case was handled professionally and compassionately in equal measure. I felt reassured that on-going care will be provided to get me back to full health.